Last updated: [27-10-2025]
By accessing or using the website [https://soulkaya.com/], and the services provided by Soul Kaya (“we”, “us”, “our”), including online and/or in-person yoga classes, video courses, wellness programs, memberships, and other related offerings (collectively, the “Services”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with these Terms, you must not access the Site or use the Services. We reserve the right to modify or update these Terms at any time, in our sole discretion; any changes will be effective upon posting on the Site or notifying you by email, and your continued use of the Site or Services after such changes constitutes your acceptance of the revised Terms.
When you enrol for a membership, package, class or course you agree to pay the fees indicated at the time of purchase. All payments must be made in the manner we specify (online payment, UPI, bank transfer, card, etc.). Memberships and packages may be non-refundable and non-transferable unless explicitly stated otherwise. Access to live classes, recorded sessions or other content depends on your plan details and usage rules (such as validity period or number of sessions). If you miss sessions, they may not be refundable unless we have agreed otherwise. We may change pricing, alter membership tiers, suspend or terminate offers, or amend payment terms at our discretion — such changes will not affect existing commitments unless explicitly agreed.
Class schedules will be communicated to you; you are expected to join at the scheduled time. If you are late we may treat it as a missed session unless we have agreed otherwise. If you need to cancel or reschedule a booked session, you must provide notice (typically at least 24 hours) as per your package terms — failure to do so may lead to forfeiture of the session. We may cancel or change class formats, timing, instructor, location (in-person vs online) or other logistics for operational, force-majeure or other reasons; in such cases we will endeavour to provide alternatives or credits. If we cancel a class or service you paid for and cannot provide an alternative within a reasonable time, we may offer a refund or credit, at our discretion.
The Services, including yoga, wellness, movement and online classes, are provided for general informational and fitness purposes only and are not a substitute for professional medical diagnosis, treatment or advice. You should consult your physician or a qualified healthcare provider before beginning any new exercise or wellness program — especially if you are pregnant, have a medical condition, injury, disability or are on medication. You acknowledge that you are participating voluntarily and assume all risk of injury, illness or other adverse effect that may arise. We do not guarantee results. You agree to inform us or your instructor of any existing physical or medical limitation, so that we may advise appropriate modifications. Neither we, our instructors, staff, affiliates nor agents shall be liable for any damage, loss, injury or death arising from your participation in the Services, except to the extent prohibited by law.
All content on the Site and within the Services — including videos, live streams, written materials, images, audio, class recordings, worksheets, programs, trademarks and logos — is the property of Soul Kaya (or its licensors) and is protected by copyright, trademark and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the content for your personal, non-commercial use in connection with the Services. You may not reproduce, distribute, publicly display, sell, licence, modify or otherwise exploit any content without our prior written permission. You may not share login credentials, record or stream classes for others, or allow multiple users under one account unless expressly permitted. If you submit content (such as feedback or comments) you grant us a perpetual, royalty-free, worldwide licence to use, reproduce, adapt, publish, translate and display such content for our business purposes.
You agree to behave respectfully toward instructors, other participants and staff, and to adhere to class etiquette (for example, arriving on time, maintaining appropriate attire, muting audio in online sessions, etc.). For online sessions you are responsible for ensuring a safe practice environment (adequate space, suitable flooring, removal of obstacles, stable internet connection) and following instructor guidance. You must not use the Services for any unlawful or prohibited purpose or infringe the rights of others (including intellectual property or privacy rights). We reserve the right to suspend or terminate your access if you breach these Terms, behave in a disruptive or unsafe manner, or violate applicable laws.
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising out of or in connection with your use of the Site or Services. Our maximum aggregate liability to you under or in connection with these Terms shall not exceed the amount you paid us for the Services in the six (6) months preceding the claim. You agree to indemnify, hold harmless and defend us, our affiliates, instructors, employees and agents from all claims, liabilities, losses, damages, costs and expenses (including legal fees) arising out of your breach of these Terms, your negligent or intentional acts, or your use of the Services in violation of these Terms.
We collect and process your personal data in accordance with our Privacy Policy. By using the Site or Services you consent to our collection, use and disclosure of your data as described in the Privacy Policy. You are responsible for keeping your account login details confidential and for all activities that occur under your account.
Unless otherwise specified, all fees paid for Services are non-refundable. Transfers, credits or session rescheduling may be permitted only with our prior written approval and in accordance with the terms of the specific package you selected. Unused sessions may be forfeited if you cancel outside the terms.
We may suspend or terminate your use of the Site or Services immediately if you breach these Terms, provide false or misleading information, or engage in any unlawful, unsafe or inappropriate conduct. On termination, all rights and licences granted to you will cease and you must stop using the Services and destroy or return any copies of content you hold. The provisions of these Terms which by their nature should survive termination will continue to apply (for example liability, intellectual property, confidentiality and governing law).
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes or claims arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh. If any provision is held invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.
If we do not enforce any right or provision of these Terms at any time, it shall not constitute a waiver of that right or provision in the future. These Terms, along with any enrolment agreement, purchase confirmation, schedule or supplementary policy, constitute the entire agreement between you and us regarding the Services and supersede all prior communications, whether oral or written. You may not assign or transfer your rights or obligations under these Terms without our prior written consent; we may assign our rights and obligations to an affiliate or successor entity provided your rights remain unaffected.
Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Email: support@soulkaya.com
Address: Gomti Nagar, Lucknow, Uttar Pradesh – 226010, India
Phone/WhatsApp: +91 904 440 2177